Pick & Pack Services..

From the receipt of the daily customer order file from our clients, either automated via any of the proprietary Shopping Cart API’s, or the secure transfer of a file via an FTP server, the process begins. Labels and dispatch notes are printed, the necessary stock is scanned out and matched to each customer order. Customer orders are then carefully packed using the specific method and packing materials pre-agree with each client. We can also add any marketing materials to the package at this stage should the client require.

Once packed and ready for shipping, orders are scanned as completed through our CRM system and prepared for collection by one of our shipping parters. All customer orders we receive into our system up to 14.00 are picked, packed and shipped the same working day.

In addition to single item pick & pack we manage multi-item picks, or ‘kitting‘ and the use of bespoke packing such wrapping of individual items and the use of gift boxes.

Returns Handling

In addition to handling customer orders we also manage returns processes on behalf of many clients. Any customer returns can be posted directly back to one of the Rapid Fulfillment centres, where we scan them back into our CRM system to confirm safe receipt.

We then inspect the returned product, note the condition of the item; wether returned complete, unopened, with packaging intact, etc, then to the pre agreed protocol with the client, we can either return the product back into stock for resale, repackage, or set aside for return to the client or for disposal.

The current status of returns is updated on our Client CRM Portal which is then accessible for our clients to view at any time.